400-867-1999

Service Center

Service Center

PLEET CARE

Integrated One-Stop Service

We provide installation, training, remote support, and after-sales maintenance to keep equipment stable and continuously improve production efficiency.

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24h After-sales response
72h Rapid commissioning
1000+ Industrial clients served
1 1-to-1 support

Service Policy

We define clear rules around warranty coverage, response methods, and paid repair services so customers understand the support scope, process, and cost confirmation method in advance.

01

Warranty Service

  • Full-machine warranty service is provided according to contract terms. Failures caused by equipment quality during the warranty period will be handled by our service team.
  • Wear parts, consumables, and damage caused by misuse are handled based on inspection results, with clear repair or replacement recommendations.
02

Response Service

  • Once a request is received during working hours, our service staff and engineers quickly confirm machine model, failure symptoms, and site conditions.
  • We can start diagnosis by phone, video, or remote access, and arrange spare parts or on-site service when necessary.
03

Paid Repair Scope

  • Repairs, maintenance, commissioning, and part replacement after the warranty period has expired.
  • Replacement of tools, belts, felt, vacuum pads, and other consumables or wear parts.
  • Faults caused by working environment, unstable power, collision, water ingress, or unauthorized modification.
  • Machine relocation, reinstallation, production line modification, or commissioning for newly added process parameters.
  • Paid service items are confirmed before work begins and billed according to inspection results, labor time, and spare parts used.

Service Workflow

01

Requirement Review

We review material type, machine condition, site environment, and service goals to define the issue list quickly.

02

Plan Confirmation

We confirm a remote-support or on-site service plan based on fault symptoms, process needs, and spare-part availability.

03

Execution & Delivery

Installation, maintenance, parameter optimization, and operator training are completed to restore stable machine operation.

04

Follow-up Optimization

We follow up on production feedback and continuously optimize process parameters and maintenance recommendations.

Frequently Asked Questions

After we receive material data, size, capacity targets, and process requirements, we usually provide an initial machine recommendation within 1 to 2 business days.
Yes. We provide installation, basic operator training, and process-parameter guidance so teams can quickly become comfortable with the workflow.
Issues can be submitted by phone or online form. Our engineers then arrange remote support, spare parts, or on-site service according to the fault symptoms.

Service Consultation

For machine selection, sample testing, installation training, or after-sales support, please contact the Pleet service team by phone or email.

400-867-1999 Pleetgroup@pleet-cutter.com